Return & Refund Policy

Effective Date: 02 November 2026

At Kiddozbrain, we value our customers and aim to provide a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, we are here to help.

1. Eligibility for Returns

Customers may request a return in the following situations:

• The product received is damaged or defective.

• The wrong product, size, colour, or variant was delivered.

• The product received is materially different from what was ordered or advertised.

• The product is missing parts or accessories included with the order.

Return requests should be raised within 7 days of delivery.

For damaged or defective products, customers may be asked to provide clear photographs or videos of the product and packaging.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, digital nature, or other applicable restrictions.

Products that have been used, washed, altered, or damaged after delivery may not be accepted for return, except where required by applicable law.

Where applicable, products should be returned in their original condition along with:

• Original packaging

• Tags and accessories

• Manuals and warranty cards

• Other items supplied with the order

3. Return Process

To request a return, please contact our customer support team using the details provided in the Contact Us section.

Please provide:

• Order number

• Customer name

• Registered mobile number or email address

• Reason for return

• Product photographs or videos, where applicable

After reviewing your request, we will provide the necessary return instructions.

Please contact us before sending any product back.

4. Return Shipping Charges

If the return is due to a wrong, defective, damaged, or materially incorrect product supplied by us, the applicable return shipping cost will generally be borne by Kiddozbrain, subject to verification.

For other approved returns, customers may be responsible for applicable return shipping charges, where permitted by law.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method or another suitable method, depending on the payment method used.

The time taken for the refund to appear in your account may vary depending on your bank, payment gateway, or financial institution.

6. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, the eligible amount paid will be refunded.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may need to follow the applicable return procedure.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as reasonably possible after delivery.

We may request photographs or videos showing:

• The product

• Outer packaging

• Shipping label

• Visible damage or defect

This information will help us verify the issue and process your request.

8. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement, exchange, refund, or another suitable resolution, subject to product availability and applicable law.

9. Exchange Policy

Exchange requests are subject to product availability and eligibility.

If the requested replacement product is unavailable, we may provide a refund or another suitable resolution, subject to applicable law.

10. Refund Processing Time

Once a refund is approved, we will initiate the refund within a reasonable timeframe.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.

All applicable consumer-protection and refund requirements will be followed.

11. Orders Refused at Delivery

If a customer refuses delivery or does not accept an order without a valid reason, any refund, where applicable, will be handled in accordance with applicable law and the circumstances of the order.

Any deductions for shipping, return-to-origin, or handling costs will only be made where legally permitted and appropriately disclosed.

12. Digital Products and Services

Unless otherwise stated on the relevant product or service page, digital products, downloadable products, online services, subscriptions, courses, or other electronically delivered products may not be eligible for return or refund once access has been provided or the product has been delivered, subject to applicable law.

13. Product-Specific Return Policies

Certain products may have specific return, exchange, cancellation, or refund conditions.

Where a product-specific policy is provided on the product page, checkout page, order confirmation, or other applicable communication, those conditions may apply in addition to this policy, subject to applicable law.

14. Contact Us

For return, replacement, cancellation, exchange, or refund-related queries, please contact us:

Business Name: Kiddozbrain
Owner / Legal Entity: Navneet Bhullar

Email: bnavneet1986@gmail.com
Phone: +91 7009676189
Address: Village Kisanpur, PO Motta Lahija, Mandvi, Bhuj, Kutch, Gujarat – 370465, India.
Website: https://kiddozbrain.com/

Customer Support Hours:
Monday – Saturday
11:00 AM – 7:00 PM IST

Please contact us before sending any product back so that we can provide the appropriate return instructions.

15. Policy Updates

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

By placing an order, customers acknowledge that they have reviewed the applicable Return & Refund Policy.