Shipping Policy

Effective Date: 02 November 2026

At Kiddozbrain, we aim to process and deliver your orders safely and within the estimated delivery timelines communicated during the ordering process.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://kiddozbrain.com/.

1. Order Processing

Orders are generally processed within [1–3 working days] after successful order confirmation and payment.

Please note:

• Orders placed on weekends or public holidays may be processed on the next working day.

• Orders placed during promotional campaigns or periods of high order volume may require additional processing time.

• Orders may be subject to verification before dispatch.

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or other available communication channels.

2. Estimated Delivery Time

Estimated delivery times may vary depending on the destination, product, courier service, and other circumstances.

Our estimated delivery timelines are:

• Major cities and metropolitan areas: [3–5 working days]

• Other serviceable locations: [5–7 working days]

• Remote locations: [7–10 working days or longer, depending on courier availability]

Delivery timelines generally begin from the date of dispatch.

These timelines are estimates and are not guaranteed delivery dates.

3. Delays in Delivery

We make reasonable efforts to deliver orders within the estimated timeframe.

However, delays may occur due to circumstances beyond our reasonable control, including:

• Heavy rainfall or floods.

• Natural disasters.

• Severe weather conditions.

• Road or transportation disruptions.

• Government restrictions.

• Strikes or courier disruptions.

• Public holidays.

• High order volumes.

• Remote or difficult-to-service locations.

• Incorrect or incomplete delivery information.

• Other unforeseen circumstances.

In such situations, we will make reasonable efforts to assist customers and provide available delivery updates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any promotional offer providing free or discounted shipping will be subject to the terms and conditions of the applicable offer.

Shipping charges may vary depending on the delivery location, package weight, dimensions, and courier service.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following details are correct:

• Full name.

• Complete delivery address.

• PIN code.

• City and state.

• Contact number.

• Any relevant landmark.

Kiddozbrain will not be responsible for delivery failures directly caused by incorrect or incomplete information provided by the customer, subject to applicable law.

If you need to update your delivery address, please contact us as soon as possible before the order is dispatched.

Address changes may not be possible once an order has been handed over to the courier.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through available communication channels.

Customers can use the tracking details to check the latest shipment status through the applicable courier service.

Please allow some time for tracking information to become active after dispatch.

If your tracking information is unavailable or has not been updated for an extended period, please contact our customer support team.

7. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times depending on their operational policies.

Delivery may fail due to:

• Customer unavailable at the delivery address.

• Incorrect or incomplete address.

• Customer unreachable by phone.

• Refusal to accept the shipment.

• Location not serviceable by the courier.

• Other delivery-related circumstances.

If delivery attempts are unsuccessful, the shipment may be returned to our warehouse or fulfilment location.

Customers may contact us for assistance regarding failed delivery attempts.

8. Refused Orders and Return to Origin (RTO)

If an order is returned to our fulfilment location due to failed delivery attempts, incorrect address information, or refusal to accept delivery, it may be classified as a Return to Origin (RTO).

If this happens, customers may contact our support team to discuss available options.

Any additional shipping or handling charges will be communicated transparently and applied only where permitted by applicable law.

Refunds, where applicable, will be handled according to our Return & Refund Policy.

9. Damaged Packages

If you receive a package that appears damaged, tampered with, or opened, please:

• Take photographs or videos of the package.

• Keep the original packaging and shipping label.

• Contact our customer support team as soon as reasonably possible.

• Provide your order number and relevant evidence.

We will review the issue and assist you with an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Incorrect or Missing Products

If your order contains an incorrect product, missing item, or missing accessory, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number.

• Customer name.

• Registered mobile number.

• Description of the issue.

• Photographs or videos, where applicable.

After verification, we will assist with an appropriate resolution.

11. Delivery Restrictions

Delivery availability depends on the service coverage of our courier partners.

If your location is not serviceable, we may contact you to discuss alternative delivery arrangements or cancellation and refund options, where applicable.

We reserve the right to decline orders for locations where delivery cannot reasonably be arranged, subject to applicable law.

12. Contact Us

For shipping-related questions, delivery updates, tracking assistance, or other concerns, please contact us:

Business Name: Kiddozbrain
Owner / Legal Entity: Navneet Bhullar

Email: bnavneet1986@gmail.com
Phone: +91 7009676189

Business Address:
Village Kisanpur, PO Motta Lahija,
Mandvi, Bhuj, Kutch, Gujarat – 370465, India.

Website: https://kiddozbrain.com/

Customer Support Hours:
Monday – Saturday
11:00 AM – 7:00 PM IST

Please keep your order number ready when contacting our support team so we can assist you more efficiently.

13. Policy Updates

Kiddozbrain reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our shipping procedures, courier services, business practices, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

We encourage customers to review this policy periodically.

Thank you for shopping with Kiddozbrain!